FREQUENTLY ASKED QUESTIONS
What is 23ISBACK.COM?
We are an independent website that provides Air Jordan news & release dates. We resell a handful of shoes and we have advertisers & affiliates that support our site. When you click on an “Ad” you are redirected to a website belonging to a paid advertiser or affiliate. If you make a purchase from an affiliate we receive a commission.
We are not associated with Nike, Jordan Brand, or Michael Jordan. The official Jordan Brand website is Jordan.com and the official Nike website is Nike.com.
Are your shoes FAKE?
No. We only sell 100% authentic shoes. Guaranteed or your money back. We don't mess around with fakes, reps, or UA’s.
How do I place an order with you?
Go to our SHOES page and scroll down to see our selection. Read the description next t to each shoe for details. Then click on the yellow Buy Now button. You can pay using your PayPal/bank account or with your credit/debit card.
How long will it take to receive my order?
Delivery times are not guaranteed, but an order is usually delivered within a few days. Please understand that we do not control the Post Office or UPS, so we have no control over shipping delays. (We are not responsible for lost, missing, or stolen packages).
Do you have an app? Are you on social media?
No, we don’t have an app. Be careful of fake apps & social media accounts using our 23ISBACK™ name to trick you. You can follow us on Instagram or Twitter. We don't use Facebook and we don't operate any other websites.
How can I advertise on 23ISBACK.COM?
Email us with a link to your website, so we can review it and see if you’d be a good fit.
Do you ship outside of the US?
No, only within the US and certain US military addresses that contain a PSC and BOX number.
Can I cancel an order?
Only if it hasn't been shipped yet. We charge a 10% cancellation fee. Email us to cancel your order.
Do you buy shoes?
No, we don't buy or trade, and we don't sell on consignment.
Do you store my credit/debit card info?
No, all payments are processed securely by PayPal.